FAQ

1. WHAT ARE YOUR SHIPPING AND RETURNS TERMS?

  • UK delivery in 2 to 5 business days on standard orders.
  • 30-day trial guarantee on PawPlay™ from the date of delivery.
  • If you are not satisfied, please contact us at contact@pawnmilyy.com and we will review the best solution for your order.

The goal is simple: to give you enough time to introduce PawPlay™ properly and see whether it fits your dog’s routine.

2. HOW DOES PAWPLAY™ WORK?

PawPlay™ is a reward-based nail scratch board designed to make nail care feel calmer and easier.

Here’s how it works:

  • add a few treats to the drawer;
  • place PawPlay™ on a flat surface;
  • encourage your dog to paw and scratch to reach the reward.

As your dog scratches the surface, the nails are naturally filed at the same time.

It’s designed to turn a stressful grooming moment into a more positive, engaging routine at home.

3. IS IT SUITABLE FOR ALL DOG BREEDS AND SIZES?

PawPlay™ is designed to work for many breeds and sizes, especially dogs who are food-motivated and willing to interact with the board.

It can be a great fit for:

  • small dogs;
  • medium-sized dogs;
  • large dogs;
  • dogs who dislike clippers or grinders.

That said, every dog is different. Some will understand the routine quickly, while others may need a little time and encouragement to learn.

4. IS IT A GOOD OPTION FOR DOGS WHO HATE CLIPPERS?

Yes — that is exactly what PawPlay™ is designed for.

Many dogs dislike:

  • clippers;
  • loud grinders;
  • having their paws held for too long.

PawPlay™ offers a gentler alternative by encouraging the dog to interact with the board naturally instead of forcing a traditional nail trim.

In short:

  • less stress
  • less struggling
  • more engagement
  • a calmer at-home routine

5. HOW OFTEN SHOULD I USE PAWPLAY™?

It is best used in short sessions, depending on your dog’s nails and routine.

For many owners, PawPlay™ works well as part of a regular at-home grooming habit.

A good approach is:

  • short, positive sessions;
  • regular use rather than long sessions;
  • checking the nails often and stopping once they look neat and smooth.

Consistency usually works better than trying to do too much at once.

6. HOW LONG DO THE REPLACEMENT SURFACES LAST?

This depends on:

  • how often PawPlay™ is used;
  • your dog’s size;
  • how strong your dog scratches;
  • how worn the surface becomes over time.

Once the abrasive surface starts to lose effectiveness, you can simply replace it and continue the routine.

That is why we also offer replacement surface packs, so you can keep PawPlay™ performing at its best over time.

7. IS PAWPLAY™ SAFE TO USE?

PawPlay™ is designed to be a low-stress, non-invasive grooming tool when used correctly and under supervision.

For best results:

  • always supervise your dog during use;
  • keep sessions short and positive;
  • check nail length regularly;
  • stop once the nails are sufficiently filed.

PawPlay™ is intended to help maintain nails through a calmer, reward-based routine at home. It does not replace professional advice where needed, especially if your dog has very overgrown nails or specific paw issues.

8. CAN PAWPLAY™ HELP WITH BOREDOM TOO?

Yes, it can.

Because PawPlay™ is reward-based, many dogs see it as more than just grooming. It can also provide:

  • mental engagement;
  • a simple challenge;
  • a more stimulating routine at home.

So while its main purpose is nail care, it can also help make the experience more enjoyable for your dog.

9. WHAT IF MY DOG DOESN’T UNDERSTAND IT STRAIGHT AWAY?

That is completely normal.

Some dogs start using PawPlay™ very quickly, while others need a little time to understand the game.

The best approach is to:

  • start with high-value treats;
  • keep the first sessions short;
  • encourage curiosity without forcing it;
  • reward your dog as they begin to interact with the board.

A calm introduction usually gives the best results.